Air Operations Agent II

Move the world with us! 

AIT is a global freight forwarding and logistics company headquartered in Chicago. Are you looking for an exciting and varied job? Then you are exactly right for us! Become part of the international supply chain and move the world with us!  

Does that sound interesting? Then make AIT Worldwide Logistics the next stop on your career ladder! 

The Air Operations Agent II is responsible for coordinating the day-to-day air import and export of international freight forwarding shipments of international transportation based upon customer requests.

• Proceed customer order align to perfect shipment process and company KPIs
• Setting shipment billing and accruals and Issue Invoice to customer/overseas office as required
• Manage relevant customer and performance reporting
• Quote intra company Air Export requests
• Actively cooperate with other branches on finding a best customer solution
• Support strategic Air Export Product goals – GTW / Core carries
• Actively maintain Airline rate sheets and promo rates and share with local team
• Actively procure rates for served accounts with local vendors
• Meet local GSA, Airlines and other suppliers in order to establish strong partnerships

• A strong work ethic with an appreciation for ownership, independence, accountability, and autonomy in your role
• Growth mindset – being passionate about your craft, always looking for ways to improve yourself and the company, being open to change and doing things differently
• Customer service focus – we serve a wide variety of customers, both internal and external, and building relationships is a part of our culture

Other Skills We Hope to See:

• High school diploma or equivalent
• 2-4 Years Freight Forwarding experience required
• Dangerous Goods Certification / IATA DGR
• Certified CargoWise Operator prefered
• Knowledge of CargoWise prefered
• Strong organizational and time management skills with focus on identifying and solving problems.
• Ability to analyze numerical data and understand components, relationships, find patterns and draw conclusions.
• Intermediate knowledge of freight movement, air vendors, air space configurations, container loads, special loading constraints, regulatory requirements, pricing, service routings, AIT product offerings, equipment types, incoterms, and shipment profitability.
• Intermediate knowledge of country regulations and AIT policies & procedures that minimize risks to the customer and company.
• Ability to add, subtract, multiply, divide using units of currency, weight, volume, and distance measurements.
• Basic to intermediate experience using MS Office
• Applies acquired job skills and company policies and procedures to complete assigned tasks.
• Ability to communicate and interact effectively with a variety of people; can effectively present information in one-on-one or small group settings.

In addition to a competitive salary and benefits, we offer great programs for our employees, for example, 5 volunteer hours a year to give back to the community in a charitable event.  

AIT Worldwide Logistics is a global freight forwarding company headquartered in Chicago USA. For more than 40 years, customers have relied on AIT as an industry leader for supply chain solutions with a consultative approach, a global network and trusted partners in virtually every industry. These include aviation, automotive, consumer retail, food, government, healthcare, high-tech, industrial and life sciences. Backed by sustainable, user-friendly technology, AIT's flexible business model enables customized door-to-door deliveries by sea, air, land and rail - on time and on budget. With experienced teammates, in more than 100 global locations across Asia, Europe, India and North America, AIT offers full-service options, these include customs brokerage, warehouse management and all-round worry-free services.