Agent – Customs Brokerage Service Center

Move the world with us! 

AIT is a global freight forwarding and logistics company headquartered in Chicago. Are you looking for an exciting and varied job? Then you are exactly right for us! Become part of the international supply chain and move the world with us!  

Does that sound interesting? Then make AIT Worldwide Logistics the next stop on your career ladder! 

The Customs Brokerage Agent within the PRG Service Center is responsible for preparing customs declarations for AIT branches across Europe. The role includes creating shipment files, managing electronic documentation, and preparing declarations in CargoWise, which are reviewed and submitted by licensed customs brokers in the respective countries. The position ensures accurate, compliant, and timely processing of customs activities.

• Demonstrate a positive, can‑do mindset and contribute to a collaborative team environment
• Take ownership of personal development and complete training in a timely manner
• Maintain a high level of attention to detail, accuracy, and accountability
• Deliver excellent customer service and communicate proactively
• Apply a solution‑oriented approach in line with AIT’s compliance guidelines
• Build and maintain effective customer relationships
• Ensure timely and accurate data entry to prevent cost deviations and claims
• Ensure high quality standards and achievement of KPIs
• Apply solid administrative skills in daily operations
• Contribute to continuous improvement by identifying and sharing process enhancement ideas
• Take ownership to ensure all tasks are completed accurately and on time.

• Attention to detail

• Positive, results‑oriented mindset with a commitment to completing tasks to a high standard

• Experience with CargoWise (preferred)

• Fluent oral and written English is a must
• Additional (major) European languages would be an asset

• Proficiency in Microsoft Excel

• Excellent communication skills
• Ability to work in a matrix organization

• Ability to manage compliance issues

• Ability to work independently

• Proactive approach to identifying and improving processes.

In addition to a competitive salary and benefits, we offer great programs for our employees, for example, 5 volunteer hours a year to give back to the community in a charitable event.  

AIT Worldwide Logistics is a global freight forwarding company headquartered in Chicago USA. For more than 40 years, customers have relied on AIT as an industry leader for supply chain solutions with a consultative approach, a global network and trusted partners in virtually every industry. These include aviation, automotive, consumer retail, food, government, healthcare, high-tech, industrial and life sciences. Backed by sustainable, user-friendly technology, AIT's flexible business model enables customized door-to-door deliveries by sea, air, land and rail - on time and on budget. With experienced teammates, in more than 100 global locations across Asia, Europe, India and North America, AIT offers full-service options, these include customs brokerage, warehouse management and all-round worry-free services.